NudgeAgainHelp
How do I start following up an email?
Assign a NudgeAgain category, like NudgeAgain · Standard, within Outlook. This applies to messages in your sent folder as well as new ones, across any version of Outlook including mobile. The Outlook button performs this action with a single click. Get the Outlook button.
How do I stop it?
You can remove the category from the email or launch it in NudgeAgain and select Stop following up. A response from any participant automatically halts the process on its own.
Does an out-of-office reply count as a reply?
Automatic replies won't halt the follow-up sequence. If an out-of-office message notes when someone returns, NudgeAgain pauses and waits until that time.
What does the follow-up look like?
Sent from your mailbox to the same recipients, it looks like a standard response within that existing thread. The older emails are quoted underneath the new text, and the message sits in your sent folder just like any other.
When are follow-ups sent?
NudgeAgain works only within the working hours you define in Settings. It also skips weekends and nighttime for anyone whose location it can determine.
My categories haven't appeared in Outlook.
New categories appear shortly after you sign in for the first time. You may need to restart Outlook before they become visible.
Microsoft says I need an admin's approval.
IT is the only team that can approve new apps for your organization. To start the process, send them the link found on the sign-in page. Go to the sign-in page.
How do I delete my account?
Open the Settings menu and select Delete my account and data. NudgeAgain removes all your information immediately.
Still stuck?
Email support@nudgeagain.com. Someone actually reads each message, typically on the same working day.